FAQ

Last updated: September 20, 2026

When does an order leave the store?

After payment authorization, our normal preparation window is 1–2 business days. Carrier transit then has an estimated 4–6 business-day window.

May I ask to return or exchange an item?

Eligible non-defective and defective goods can be reviewed. Contact us within 30 days after delivery. New, unused condition is required for a preference-based return, while exchange options depend on stock.

What happens before a return is sent?

Get approval and the confirmed return instructions first. A free prepaid label is packed with the order; if it is not there, ask for assistance. There is no restocking fee.

How are approved refunds handled?

We process and initiate an approved refund to the original payment method within 10 days. Posting time after that is controlled by the financial provider.

Where should I ask another question?

Visit Contact Us for product, delivery, payment, privacy, or order support.